Return Policy

Effective date: 28/07/2024

Thank you for shopping at Craftstastic. We hope you are delighted with your purchase.
We strive to provide high-quality clothing, and we stand by our products. If you are not fully satisfied with your purchase, please review our return policy below:

1. Return Window
Returns must be initiated within 14 days of the delivery date. Returns must be shipped back within 7 days of approval.

2. Eligible Items
Items must be unused, unworn, unwashed, and in original packaging with tags attached. Final sale items, clearance items, undergarments, swimwear, and accessories are non-returnable.

3. Refund Method
Refunds are issued as store credit only (no cash/credit card refunds). If an exchange is preferred, the new item will be shipped once the return is received and inspected.

4. Return Shipping
Customers are responsible for return shipping costs. A $5-$10 restocking fee may apply for certain items. A prepaid return label can be provided, with the shipping cost deducted from the store credit.

5. Processing Time
Returns will be processed within 5-7 business days after we receive the item.

6. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos. We will replace the item at no cost.

7. International Returns
We do not offer prepaid labels for international returns. Customers are responsible for return shipping.

8. How to Initiate a Return
All returns must be requested through our online return portal before sending the item back.

Contact Us

If you have any questions on how to return your item to us, contact us at info@craftstastic.com